Public offer
(Contract for services)
Saint Petersburg
An individual entrepreneur Litvinov Roman Stanislavovich, hereinafter referred to as the Contractor, offers any individual or legal entity, hereinafter referred to as the Customer, paid services in the form of distance learning in the disciplines presented on the website www.linguarum.online of the St. Petersburg International School "Linguarum.Online" (in accordance with paragraph 3 of Article 438 of the Civil Code of the Russian Federation).
1. The procedure for concluding an agreement.
1.1. The text of this Agreement is a public offer (in accordance with paragraph 2 of Article 437 of the Civil Code of the Russian Federation). The text of this Agreement is published on the Contractor's website https://www.linguarum.online/publichnaya-oferta-1
1.2. Acceptance (acceptance of the offer to conclude the Agreement) is the payment by the Client for the ordered services by depositing funds in the manner specified in this Agreement. Acceptance by the Client of this Agreement means that he fully agrees with all the provisions of this Agreement and the Confidentiality Agreement published on the Contractor's website https://www.linguarum.online/soglashenie-o-konfidencialnosti
1.3. From the moment of acceptance by the Buyer, this Agreement is considered concluded. In confirmation of the conclusion of this Agreement, and in the course of its execution, the Customer receives information letters to the e-mail specified by the Customer during registration on the Contractor's website.
1.4. This Agreement comes into force from the moment of its conclusion and is valid until the Parties fulfill their obligations under it, unless otherwise provided by this Agreement and the legislation of the Russian Federation. On the basis of a public offer, an unlimited number of Contracts can be concluded with the Customer.
2. Subject of the Agreement.
2.1. In accordance with this Agreement, the Contractor undertakes to provide the Customer with services in the form of remote classes in the disciplines presented on the official website of the school (hereinafter referred to as the Services), and the Customer undertakes to accept these services and pay for them in accordance with the conditions stipulated by this Agreement.
2.2. The number of classes conducted in accordance with this Agreement is determined by the number of classes paid by the Customer.
3. Procedure for the provision of Services.
3.1. The provision of Services is carried out solely on condition that the Customer complies with the obligation to pay, provided for in Section 4 of this Agreement.
3.2. In order to provide the Services under this Agreement, the Contractor has the right to engage third parties (hereinafter referred to as Tutors).
3.3. Immediately before the start of the provision of the Services, before they are paid by the Customer to the Contractor:
3.3.1. The Contractor provides the Customer with a choice of general information about the Tutors, regarding their education, teaching experience, etc.
3.3.2. The Customer is provided with a free trial lesson with the selected Tutor, lasting 20 (twenty) minutes in order to determine the Customer's preferences regarding the Tutor, as well as to determine the last level of knowledge of the subject chosen by the Customer for study. A similar free lesson is also held when the Tutor changes;
3.4. After the first free lesson, the Customer and the Tutor agree on the schedule of classes. The Customer appoints/resends/cancels the date and time of each subsequent lesson only in his Personal Account on the official website of the school, while the Tutor receives a letter to his email address containing relevant information on the lesson.
3.5. One regular lesson can last 45 (forty-five), 60 (sixty) or 90 (ninety) minutes, depending on the duration of the lessons paid by the Customer.
3.6. The provision of Services is carried out via the Internet, using software that provides audio and video communication via the Internet between the Customer and the Contractor (Skype, other similar programs).
3.7. The methodology and format of classes is determined directly by the Tutor, taking into account the wishes of the Customer.
4. The cost of the Services, current promotions, guarantees and payment procedures.
4.1. Information about the cost of the Contractor's Services, current promotions that provide discounts for training, money back guarantees, the list of training courses and the number of classes included in them are published by the Contractor on the website at: Payment for each lesson separately is not provided.
4.2. The customer can pay for the course he has chosen only if he registers in the student's personal account on the school's website. It is not technically possible to purchase a Course without registration. The course can be paid for by making an Online appointment with a specific Tutor directly from your Personal Account in the corresponding section of the same name or in the Courses for Students section, by transferring funds in any way convenient for the Customer, presented on the site. If the Customer does not have paid lessons left, the Customer is obliged to pay for the next Course no later than 24 (twenty-four) hours before the start of the next scheduled lesson. In the event that the Customer fails to fulfill this obligation, the Contractor has the right to cancel the Customer's schedule of classes and put on the time previously reserved for the Customer classes with other persons.
4.3. The Contractor may unilaterally change the cost of the Services, having previously notified the Customer about this 3 (three) calendar days before the date of the change in the cost of the Services by sending an electronic message. This information is also posted on the Contractor's website at - https://www.linguarum.online/fees
4.4. The Customer's obligation to pay for the Services is considered fulfilled upon receipt of funds to the Contractor's account.
4.5. The lesson is considered properly conducted if, within 1 (one) hour from the moment of its holding, the Customer does not inform the Contractor in the manner prescribed by paragraph 5.2.2 of this Agreement that it did not take place due to the fault of the Tutor or the Contractor.
4.6. The customer is solely responsible for the correctness of payments made by him.
4.7. The Customer independently pays for all services for the organization of communication necessary for the consumption of the Services of the Contractor.
5. Transferring classes. Missing classes.
5.1. Transferring classes.
5.1.1. The customer can reschedule classes only in his Personal Account on the official website of the school. Transferring classes in any other way is prohibited by school rules. The number of possible transfers of classes depends on the intensity of the Customer's class schedule. The customer has the right to - postponement of 1 (one) lesson per month - with a lesson schedule of 1 (one) lesson per week; — transfer of 2 (two) classes per month — with a schedule of classes 2 (two) and 3 (three) classes per week; - transfer of 3 (three) classes per month - with a schedule of classes of 4 (four) or more classes per week.
5.1.2. The tutor has the right to postpone classes (in case of illness and other valid reasons) by notifying the Customer about this. If the Customer believes that the Tutor is rescheduling classes too often, the Customer has the right to apply to the Contractor with a request to replace the Tutor.
5.2. Missing classes.
5.2.1. If at the set time the Customer is not available for the Tutor's call, the Tutor repeats attempts to contact the Customer during the entire lesson. In this case, the start time of the lesson is considered to be the time of the lesson set in the schedule. If as a result of the above procedures it is not possible to contact the Customer, the lesson is considered to be held and paid in the amount of 100%.
5.2.2. If the Tutor does not get in touch at the appointed time agreed with the Customer within 10 minutes, the student is obliged to immediately inform the Contractor about this by contacting the senior administrator by sending a message to the email address of the school info@linguarum.online. At the same time, the lesson is transferred in the Student's Personal Account to any time convenient for the Customer.
5.3. The Contractor is not responsible for the Services not provided due to the lack of the necessary software from the Customer or the presence of technical problems with the Internet.
6. Suspension of Services. Refusal to fulfill obligations under the Agreement.
6.1. The Customer has the right to refuse to fulfill obligations under this Agreement and demand a refund for unused classes, notifying the Contractor at least 2 (two) calendar days before the start of the next lesson by sending an appropriate email to the Contractor at info@linguarum .online.
6.2. The funds are returned to the Customer in the amount of 85% of the unused amount.
6.3. The Contractor has the right to suspend the provision of the Services on its own initiative on official public holidays, having previously warned the Customer about this by sending a message by e-mail used by the Customer when registering a personal account on the Contractor's website.
6.4. The Contractor has the right to replace the Tutor for the Customer if there are good reasons for this (temporary disability of the Tutor, other circumstances), informing the Customer about this by e-mail. If the Customer does not express a desire to study with another Tutor, the Customer has the right to suspend the provision of Services until the Tutor returns to his work duties.
7. The procedure for sending messages under "force majeure" circumstances.
7.1. If the Tutor is not able to conduct a lesson on a specific day and / or time that the Customer determined during the Online registration on the site, the Tutor immediately sends a request to the Customer by e-mail about the possibility of rescheduling the lesson to another day and / or time. After the agreements reached, the Customer without fail in his Personal Account transfers the lesson to the day and / or time agreed with the Tutor. In order to avoid such circumstances, it is strongly recommended that the Customer and the Tutor agree on a subsequent lesson at the end of each lesson.
7.2. If a situation arises when the Customer, for any reason, does not respond to a letter sent to him by the Tutor by e-mail, he contacts the senior school administrator and reports the problem.
7.3. If the Customer wishes to increase the number of classes, change the duration of classes, change the Tutor, suspend the provision of Services or refuse to fulfill obligations under this Agreement, the Customer is obliged to write a message to the Contractor at the following email address: info@linguarum.online.
8. Privacy.
8.1. Information relating to personal and financial information, as well as other data providing for strictly limited access, are confidential. (The confidentiality agreement is published on the Contractor's website
8.2. The Party that received confidential information during the execution of the Agreement undertakes not to transfer it to third parties, and also to ensure such a regime for using information that will prevent its disclosure.
8.3. None of the parties has the right, without the consent of the other party, to assign the right to claim from this Agreement to a third party, if such an assignment is related to the transfer of confidential information received from the other party, except as otherwise provided by the Legislation of the Russian Federation.
9. Other terms.
9.1. Services provided in accordance with this Agreement are not organizational and informational. The Contractor does not have a general training program for all tutors. The methodology and format of training is determined directly by the Tutor individually for each Customer. Based on the results of the Execution of this Agreement, the Contractor does not issue any documents of a state standard on the achievement by the Customer of any level of ownership of the subject.
9.2. For failure to fulfill or improper fulfillment of obligations under this Agreement, the Parties shall be liable in accordance with the terms of this Agreement and the legislation of the Russian Federation.
9.3. In the event of force majeure circumstances that the party under this Agreement could neither foresee nor prevent by reasonable measures, the deadline for fulfilling obligations under this Agreement is extended in proportion to the time during which such circumstances continue to operate, without compensation for any losses. Such events of an extraordinary nature, in particular, include: floods, fires, earthquakes, explosions, subsidence, other natural phenomena, epidemics, as well as war or hostilities, terrorist acts; voltage fluctuations in the electrical network and other circumstances that led to the failure of the technical means of any of the parties to the Agreement. The party, for which a situation has arisen in which it became impossible to fulfill its obligations due to the occurrence of force majeure circumstances, is obliged to notify the other party in writing of the occurrence, estimated duration and termination of these circumstances immediately, but no later than 5 (five) business days . In the event of a dispute about the time of onset, duration and end of force majeure circumstances, the conclusion of the competent authority at the location of the relevant Party will be an appropriate and sufficient confirmation of the beginning, duration and end of these circumstances. Failure to notify or untimely notification of the party about the beginning of the force majeure circumstances deprives it of the right to refer to them in the future as a basis that exempts from liability for failure to fulfill obligations under this Agreement. If force majeure circumstances and / or their consequences continue to operate for more than 30 (thirty) calendar days in a row, then the Agreement may be terminated at the initiative of either party by sending a written notice to the other party).
9.4. All disputes or disagreements arising between the Parties under this Agreement or in connection with it shall be resolved through negotiations between the Parties to this Agreement. If the Parties have not reached any agreements, then the Party whose right has been violated has the right to apply to the Arbitration Court of St. Petersburg in order to protect its interests in the manner prescribed by the legislation of the Russian Federation.
10. Details of the Contractor.
Individual entrepreneur Litvinov Roman Stanislavovich
Legal address: St. Petersburg
OGRNIP 321784700128538 dated April 27, 2021
TIN 262808035234
E-mail: info@linguarum.online
Skype: linguarum online